General Inquiries

For questions about the platform, account details, pricing, or partnerships, please reach our dedicated support team at [email protected].

• Business hours: Monday through Friday, 9:00–17:00 local time, excluding public holidays.
• Response expectation: acknowledgement within 1 business day; initial substantive reply within 2–3 business days.
• To help us route your request quickly, include a concise description, organization name, and any relevant URLs or identifiers.

Developer Submissions

Ofaja welcomes developer submissions for integrations, apps, and plugins that enrich the ecosystem. To ensure a swift evaluation, please email [email protected] with the subject line “Developer Submission: [Your Product Name]” and include the following:

• Product name and a concise overview
• Intended use case, target users, and how it complements Ofaja features
• Supported platforms, technology stack, and integration points (APIs, webhooks, SDKs)
• Security and privacy considerations, including data flow and handling
• Current release status, roadmap, and expected deployment timeline
• Primary contact person and preferred communication channel

Submissions undergo a two-phase review: technical assessment followed by business alignment and compliance checks. We aim to respond with a determination or next steps within 3–5 business days, depending on complexity.

Response Times and Service Levels

Our commitment to transparency ensures predictable timelines across requests. The standard service levels are as follows:

• General inquiries: Acknowledgement within 1 business day; initial response within 2–3 business days.
• Developer submissions: Acknowledgement within 1–2 business days; technical review and decision within 3–5 business days, subject to complexity.
• Critical issues (service interruption or security incident): Acknowledgement within 1 hour; incident response initiation within 4 hours with updates every 4 hours until resolution.

Note: Timelines may vary during holidays, maintenance windows, or peak periods. You will be informed of any anticipated delays.